Print Page   |   Contact Us   |   Your Cart   |   Sign In   |   Learn More
NAPCP Search
Welcome to the Online Store: P-Card and Related Webinars
Main Storefront
        

Card Surveys: An Essential Tool to Measuring & Maximizing Your Program’s Success

Item Options
Sign in for your pricing!
Price: $199.00
Quantity: *
 
Description

Card Surveys: An Essential Tool to Measuring & Maximizing
Your Program’s Success!


Attend this webinar as Heather Miller, Corporate Card administrator, Apollo Group Inc., shares how conducting internal surveys helps to bridge the gap between what you think about the card program and cardholders’ experiences. By implementing cardholder feedback, you form a partnership with them and they become more invested in the card program, leading to an increase in compliance.


Webinar Content:



In this session, Heather will:

  • discuss the benefit of incorporating a survey into your Corporate Card program
  • explain how to write an effective survey question
  • describe how to create an action plan from your survey responses
  • explore Apollo Group’s survey results
  • show how Apollo implemented feedback into the Corporate Card program


Note:This webinar is a reprisal of Heather's session at the New Orleans conference (last April) that received outstanding reviews.



What do you get?

Link to recorded webinar (expires 30 days after purchase) through the GoToWebinar solution.

Target Audience: All.
Duration:This presentation is approximately 60 minutes in duration.
Original Presentation Date:Wednesday, December 11, 2013
CPCP Points:You must be the purchaser of this presentation to earn 0.25 point toward CPCP initial eligibility or recertification.

About the Speaker:


Heather Miller has been with Apollo Group, Inc. since January 2008. She started out working in the Training Department, facilitating New Employee Orientation and teaching professional development classes such as customer service. She is certified in a series of Communication and Listening workshops.


Heather has been the Corporate Card Administrator for Apollo’s Card Program since October 2010. During this time, Heather has helped facilitate the growth of Apollo’s card portfolio as they expanded to include a Diminishing Balance Card and implemented a Travel & Expense Card Program. She is currently preparing for the upcoming Certified Purchasing Card Professional (CPCP) credential exam.


Event Feedback: Eight evaluations were submitted. On a scale of 1 to 5, with 5 being best, the average overall rating was 3.5 (good/very good). All but one individual rated the event as "good" or better.

 

Sign In


Forgot your password?

Subscribe or join here

Featured Items
Event Calendar

10/4/2016
Back to School—Training Techniques Boot Camp

10/11/2016
NAPCP Commercial Card Regional Forum - Atlanta, GA

10/18/2016
Capital One Demo-Transforming ePayables: Get Rewarded for Paying Suppliers Efficiently & Securely

10/19/2016
How Do You Define Success?—Tips for Sharing Program Performance with Leadership

11/2/2016
Shifting Perspective: Increasing Supplier Acceptance in Your ePayables

Copyright © 1999 - 2016 NAPCP - Advancing Commercial Card & Payment Practices Worldwide
Certified Purchasing Card Professional Credential 
The next application due date is February 28, 2017
to take the exam at the Annual Conference on April 10, 2017.

Complimentary resource for all website visitors.
Order your copy today!
NAPCP members, $159; non-members, $209