Card Surveys: An Essential Tool to Measuring & Maximizing
Your Program’s Success!
Attend this webinar as Heather Miller, Corporate Card administrator, Apollo Group Inc., shares how conducting internal surveys helps to bridge the gap between what you think about the card program and cardholders’ experiences. By implementing cardholder feedback, you form a partnership with them and they become more invested in the card program, leading to an increase in compliance.
In this session, Heather will:
- discuss the benefit of incorporating a survey into your Corporate Card program
- explain how to write an effective survey question
- describe how to create an action plan from your survey responses
- explore Apollo Group’s survey results
- show how Apollo implemented feedback into the Corporate Card program
Note:This webinar is a reprisal of Heather's session at the New Orleans conference (last April) that received outstanding reviews.
|What do you get?
Link to recorded webinar (expires 30 days after purchase) through the GoToWebinar solution.
||This presentation is approximately 60 minutes in duration.
|Original Presentation Date:
||Wednesday, December 11, 2013
||You must be the purchaser of this presentation to earn 0.25 point toward CPCP initial eligibility or recertification.
About the Speaker:
Heather Miller has been with Apollo Group, Inc. since January 2008. She started out working in the Training Department, facilitating New Employee Orientation and teaching professional development classes such as customer service. She is certified in a series of Communication and Listening workshops.
Heather has been the Corporate Card Administrator for Apollo’s Card Program since October 2010. During this time, Heather has helped facilitate the growth of Apollo’s card portfolio as they expanded to include a Diminishing Balance Card and implemented a Travel & Expense Card Program. She is currently preparing for the upcoming Certified Purchasing Card Professional (CPCP) credential exam.
Event Feedback: Eight evaluations were submitted. On a scale of 1 to 5, with 5 being best, the average overall rating was 3.5 (good/very good). All but one individual rated the event as "good" or better.